Moxo and Kasisto Partner To Strengthen Client Interactions In Financial Services

Kasisto's digital banking assistant to be integrated within Moxo's OneStop Interaction Client Hub CUPERTINO, Calif. , July 11, 2022 /PRNewswire/ -- Moxo , the industry's leading client interaction workflow solution, today announced a partnership with Kasisto , creators of KAI , the leading financial services digital experience platform, to offer digital assistant capabilities within Moxo's OneStop Client Interaction Hub. The integration will allow financial institutions to streamline client interactions across various client segments and use cases. KAI handles initial product and service inquiries via intelligent digital assistants and escalates any conversations requiring high-touch human interaction to knowledge workers at the bank or financial institution to handle via Moxo. The joint offering helps reduce the cost of customer service and increases the productivity of bank staff. "The customer service experience has never been more important to the clients of financial institutions than it is today," said Zor Gorelov , co-founder and CEO at Kasisto. "From consumer banking to business banking to investment management, today's financial clients expect to engage digitally, efficiently, and at just the right moment. Our partnership and integration with Moxo will allow front-line bankers and relationship ... Full story available on Benzinga.com